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Company Info
Organicix, LLC
6770 Paradise Rd.
Las Vegas, NV, United States

Phone:
Web Site: www.davincivaporizer.com

Company Profile

Customer Service Specialist

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Job ID:

6604

Location:

Las Vegas 

Category:

Administrative, Other Sales

Salary:

Competitive
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Job Views:

803

Zip Code:

89119

Employment Type:

Full time

Posted:

09.27.2018
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YouTube video:

Job Description:

About the position:
We're looking for a Customer Service Specialist to join our team of dedicated support members. Specialists actively contribute to excellence in customer service -- they love people, they love technology and they are passionate about connecting customers with the right solutions.

If you enjoy vaping and want to be known as the "expert" in the technology then you'll fit right in. We encourage cannabis users and those who are experienced in vaping to apply.

 

Job Requirements:

Duties and Responsibilities:
Engages 60-80 customer daily via phone, chat and email utilizing Zendesk. 
Receives and completes repair services on warrantied products.
Prioritizes customer demands and needs across email, chat and telephone channels.
Concise and articulate in speech and writing; enjoys wordsmithing customer correspondence.
Cultivates ongoing customer relationships through follow-ups and personalized service.
Manages difficult or emotional customer interactions professionally and gracefully.
Quickly assesses issues and finds best solutions quickly.
Collaborates with team members to find new processes and department solutions.

Skills and Abilities:
Confident communicator, builds rapport and relationships with ease
Genuine interest in people and concern for customers
Energetic and thrives in a fast-paced dynamic environment
Can shift modes easily and interact with all walks of life
Experience using Microsoft word and excel

Qualifications:
Minimum 1 year of Customer Service/Technical Support experience
Proficient using helpdesk software
Proficient in Microsoft Office Suite

Position details:
Full Time, 8:30am - 5:30pm, Monday-Friday
Health, Dental, Vision, Profit Share, PTO

Fun and Innovative environment and a team that strives for excellence.

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