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Company Info
Mariner Business Solutions
1385 S. Colorado Blvd. A310
Denver, CO, United States

Web Site: www.canna-point.com

Company Profile

Cannabis Software Support Technician


Job ID:





Accounting/Finance, Administrative, Dispensaries, IT / Programming, Other Sales



Job Views:


Zip Code:


Employment Type:

Full time




Customer Support: Technical Customer Service

Job Description:

Software/Application Support
Mariner is looking for highly motivated candidates to join our support staff team located in the Denver Metro area supporting the CannaPoint software application. These professionals would be managing and handling support calls for our client base. These support calls are predominately related to CannaPoint, an inventory management and point-of-sale application designed for the Cannabis Industry. Other support calls may include troubleshooting of servers, web technology, wireless devices, email and a variety of peripheral devices.

Applicants should be passionate about their job and are excited about learning new technology, staying abreast of all current technology changes and working with a sense of purpose and urgency, while enhancing the customer service experience. Working with the Mariner team provides you with a unique career path to increase your skills for troubleshooting and on-going learning opportunities.

Essential Functions
  • Participates in the investigation and analysis of system application needs and problems presented by customers
  • Answer queries and resolve issues with software applications, and escalate or closes tickets as necessary
  • Maintains customer requests and tracks the progress of the incident through to incident resolution
  • Provide training to other team members and to customers
  • Write up and describe support issues with clear written instructions
  • Provides on-call assistance to customers on rotating basis, weekends and holidays included
  • May be required to travel intermittently 3-5 days a month
  • Performs related duties as requested. Adheres to all procedures established by the department

Job Requirements:

  • One (1) year experience on a technical support or helpdesk preferred
  • One or more years retail experience preferred
  • Computer/Internet Aptitude with analytical skills
  • Strong interpersonal, written, and oral communication skills
  • Working knowledge of Windows and Microsoft Office Suite
  • Must be able to work in a fast paced, multiple priority environment.
  • Ability to self-motivate
  • Ability to work as an effective team member
  • Ability to listen, interpret and provide sound resolutions for customers’ questions
  • Ability to remain calm and focused in stressful situations
  • Ability and willingness to quickly learn new tasks / skills
  • Able to lift up to 40 pounds 
  • Associates Degree or better in IT or Software related field
  • Certifications and experience may be used in lieu of degree

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