Description of JobThe Division of Motor Vehicles is looking for employees with a highly developed customer service mindset to assist the citizens of Colorado with their motor vehicle needs.
The employees in these positions are in training to ensure compliance with Colorado Revised Statutes and Federal laws, Department policies, rules and procedures in the issuance of Colorado documents to qualified applicants. To ensure the integrity of all documents issued to Colorado residents. These positions function as the primary point of contact to customers at the State of Colorado Driver's License facilities across the State of Colorado, and as such are considered high volume customer service related positions.
The successful person in these positions will learn to qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility. Verify applicant's true identity by comparing biometric and demographic data with applicant's identifying documents and statements. Review documentation submitted for proof of identification/lawful presence by the applicant. Assess authenticity of documentation by comparing applicant's statements with available data, utilizing SAVE (Systematic Alien Verification Entitlements) SSOLV (Social Security Online Verification) and PDPB (Problem Driver Pointer) system/Commercial Driver License information system. Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc. Process computer-generated driver's license, identification documents and hearing requests. Verify eligibility for and process reinstatements. Inquire and collect fees for organ donor program and complete voter registration applications. Provide information to the public concerning statute, policy, and procedure including thorough explanation of identification requirements, requirements to obtain a class of license, and other information. Collect and account for money received for all documents issued. This includes maintaining a cash drawer, counting cash, and balancing receipts. Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits; conduct drive testing for motorcycle and standard driver's licenses as required. Additionally successful candidates will be required to sit and stand for long periods throughout the day.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS: One year of work experience in a high volume customer service related field.
SUBSTITUTION: One year of college, university or non-correspondence school course work related to the work assignment may substitute for the required experience.
PREFERRED QUALIFICATIONS AND COMPETENCIES: Preference will be given to applicants with:
Experience in a regulatory environment - A regulatory environment is one in which laws, rules, and regulations put into place by federal, state or other government entities and civilian organizations are used to monitor the behavior and actions of business activities in the public interest.
Strong interpersonal and customer service skills
Data entry skills
CONDITIONS OF EMPLOYMENT:
Applicants must be at least 21 years of age and must possess and maintain a valid unrestricted State of Colorado driver's license, out of State Driver's Licenses will NOT be accepted. Employees may be required to work non-traditional work hours, such as extended office hours in some locations; evenings and/or weekends to accommodate customers.
DOR REQUIRED SKILLS & COMPETENCIES: Competencies required for all DOR positions include good communications skills (both oral and written), interpersonal skills, the ability to multi-task, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers in an effective, efficient, and elegant manner.
The following are conditions of employment with the Colorado Department of Revenue:
1. All employees must be current with their Income Tax filings and payments with the State of Colorado. This includes successfully passing a pre-employment evaluation of your tax records/accounts.
2. Applicants must agree to provide reference information and sign a waiver of liability in order to be considered for DOR jobs.
3. All DOR positions require successful completion of a background investigation prior to appointment. Background checks may include criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the assignment. Movement within the department to a different position may be cause for requiring additional background checks. Refusal to participate in the background check process will disqualify a person from employment with DOR. In addition, false, incomplete or inaccurate information, including failure to disclose a material fact during this process, may be grounds for disqualification from employment and/or your name being removed from the eligible list.
4. Department of Revenue employees are prohibited from "...exercising any regulatory control over any organization at which the employee was formerly employed or associated for a period of three years from the employee's last employment with such organization..." Prior employment, as it may be covered by this policy, will be considered in the hiring process.
5. Effective January 1, 2005, newly hired employees should be aware that employment with a state government employer offering public pension plans may cause a potential reduction of future Social Security benefits. The Department of Revenue is such an employer.
6. Employees in positions designated as overtime eligible under FLSA provisions (non-exempt), must be willing to accept compensatory time off in lieu of cash compensation for overtime work performed.
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.
Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.